Ai ai ai, what a mammoth case ... A single case. 16 parties. 20+ lawyers. The entire judicial machinery in full swing. And all for what? For some damages of mere 10k at best.
To specify, it was the hinges. The mantle of the hinges split, causing the monitor frame to separate from the monitor proper when opening the laptop, basically ripping the monitor apart. Now the hinges were fixed with some wire fixing the parts keeping them together.
If your MC is weak, but with strong potential, then they shouldn't be weak to begin with. If they are strong, but weak, then they are just incompetent. Stick to one narrative. Don't try to create a mess of s ob story.


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